VOCATIONAL REHABILITATION SERVICES

How to Make and Receive Calls Using Wyoming Relay

To Receive a Call from a TTY User

1. If you hear, "Hello, a person is calling you through Wyoming Relay," and the agent number when you answer the phone, DON'T HANG UP. This means a TTY user is calling you through Wyoming Relay. Upon request, a Wyoming Relay CA will explain how the service works.
2. Speak in a normal voice. The CA will type your message to the TTY user, and repeat his/her typed reply to you out loud. When the CA says, "Go ahead," it is your turn to speak.
3. Remember to say "Go ahead" at the end of your replies. This lets the TTY user know it is his/her turn to respond.

To Call a TTY User

1. Dial 7-1-1 or 1-800-877-9975 for the Voice relay number.
2. Give the CA any speacial call handling instructions, then the area code and phone number you want to call.
3. The CA will dial the number and will tell the TTY user that you are on the line. Once the connection is made, speak in a normal voice. The CA will type your message to the TTY user. He/she will type a reply and the CA will read it out loud to you. It is your turn to speak again when the CA says, "Go ahead."

Tips

1. TTY users may relay calls by dialing 7-1-1 or 1-800-877-9965.
2. Tell the CA your long distance service billing preference if it is something other than Sprint (calling card, third-party call, collect call, or other long distance carrier). Local calls are free.
3. Do not hesitate to tell the CA if you prefer a male or female CA.
4. Speak directly to the TTY user, not the CA.
5. Speak slowly and clearly. CAs are trained to type everything you say and voice everything a TTY user types.
6. Remeber that the CA will type everything that he/she hears, including background noises and side conversations.
7. TTY users may request the CAs to use a personal greeting rather than the standard Wyoming Relay greeting. For example:
   
   "Hi! This is Dusty. I'm speaking through Wyoming Relay. May I speak with Steve? Go ahead."
   
   
8. Say "SK," which stands for "Stop Keying," when you are ready to end the call.
9. For questions or any complaints, you can call the Wyoming Relay Service state office at 1-800-452-1408 V/TTY, or Customer Service at 1-800-676-3777 V/TTY.

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