Steps to Take After Filing Your Claim

So you filed for Unemployment Insurance. What's next?

After you submit your Unemployment Claim, your work is not finished!

In order to be paid your weekly benefits, you will need to submit a continued claim. To be timely, your continued claim must be filed between Sunday - Friday.

You can submit a continued claim online at wyui.wyo.gov or you can do it over the phone using the Interactive Voice Response (IVR) system, which is available to you 24 hours a day.

To submit a continued claim on wyui.wyo.gov, you will follow this path: click Continued Claim » File Continued Claim. Then you must honestly answer all of the questions according to your personal employment situation.

To access the IVR system, call (307) 473-3789 or (866) 729-7799. You will need to listen to the automated introduction and then you will have access to the IVR system. In order to file a continued claim over the phone using the IVR system, you will need your Unemployment PIN number.

How do I know if my continued claim has been submitted?

The best way to know if your claim has been submitted is to check your Unemployment account online at wyui.wyo.gov. Here is the path: Click on Inquiry » Benefits » Claimant/Claim Inquiry. This page will show you if your weekly continued claims have been scheduled for processing. The inquiry tab will also indicate when a payment is made.

It is imperative to check your Correspondence tab EVERY time you complete a continued claim. The correspondence tab contains valuable information related to your claim. By checking your correspondence tab on a regular basis, you will be able to have the most updated and accurate information related to your claim.

Correspondences » Claimant Correspondences » Benefits

Now, let's get familiar with some of the other tabs on wyui.wyo.gov.

Need to change your payment method to direct deposit?

Benefit Maintenance » Update Claimant Profile » Payment Options

Even if you arrange for direct deposit, UI might send a pay card to you. The pay card is to be used only if you encounter issues with direct deposit payments.

Want to change your wyui.wyo.gov password or security questions?

Help Desk » Reset User Profile

Do you need to reset your wyui.wyo.gov PIN? Have you forgotten your username, password, or security questions? Have you been locked out of your account?

Please email dwscspui.benefits@wyo.gov with your first and last name, the last 4 of your social security number, and a phone number. A staff member will call you to assist you with getting into your wyui.wyo.gov account. This is all they can assist with. You may not recognize the phone number. Please ensure that your voicemail box can accept incoming messages.

Other Unemployment Insurance questions?

Please visit the Frequently Asked Questions Wyoming Unemployment page.