Voice Response Inquiries

If you want account information, you will hear:

A payment was mailed for week ending1 {dates} and week ending2 {dates}

- OR -

The IVR system will explain why you will receive a reduced payment, will not receive a payment, or that your payment has not been processed by the time you are calling.

If there is a pending issue on your claim that prevents a payment from being issued, the IVR system will tell you to contact the Claims Center.

If you have a problem using the IVR system, call the Claims Center for information or instructions.

  • (866) 729-7799
  • (307) 473-3789
  • (307) 473-3726 Fax